Privacy Policy

At Tuitia, we are committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you visit our website (tuitia.com.au), contact us, or use our services.

1. What We Collect

We may collect the following personal information:

  • Name

  • Email address

  • Phone number

  • Student details (e.g. year level, subjects, learning needs)

  • Payment details (processed securely through third-party providers)

  • Website usage data (e.g. cookies, analytics)

2. How We Use Your Information

We collect your information to:

  • Match students with suitable tutors

  • Deliver our tutoring services

  • Contact you about lessons or inquiries

  • Improve our services and website performance

  • Send updates, promotions, or offers (you may opt out at any time)

3. Cookies & Tracking

We use cookies to enhance your browsing experience and collect anonymous usage data through tools like Google Analytics. You can disable cookies in your browser settings if you prefer.

4. Third-Party Services

We may use third-party services to:

  • Process payments (e.g. Stripe, PayPal)

  • Host lesson content (e.g. Zoom, Google Meet)

  • Manage communications and bookings

These providers have their own privacy policies and comply with data protection regulations.

5. Data Security

We take reasonable steps to protect your data from loss, misuse, or unauthorised access. While no system is completely secure, we maintain strong safeguards to protect your personal information.

6. Access and Correction

You have the right to access, update, or correct your personal information. Contact us at support@tuitia.com.au to make a request.

7. Children’s Privacy

We collect student information only from parents/guardians or with proper consent. We do not knowingly collect data from minors without appropriate authorisation.

8. Changes to This Policy

This Privacy Policy may be updated from time to time. All changes will be posted on this page with the date of revision.

9. Contact Us

If you have any questions about this policy or how your data is handled, please contact us.